The U.S. Mint's new catalog site is working as expected, but we want to assist customers who are having trouble logging in for the first time or who are concerned about what information was transferred from the old system to the new one. This section of the website will continue to include important information regarding how customers access and update their account information on the new online catalog.
As part of the transition, the Customer Call Center is experiencing high volume as customers place orders, request help with password resets or check order status. To alleviate wait times, we are routing calls based on specific concerns and adding staff to take calls. The online e-chat feature may sometimes be temporarily disabled so that we can handle more calls and will be reinstated as calls taper off and as representatives are shifted from the call center to the e-chat function. We encourage customers to access the catalog to place orders, update their account information and check order status. They can also email the customer support center directly at email@example.com and expect a response within 24 hours.
All existing account holders are required to reset their password to access their account when logging in for the first time. Steps to do so are as follows:
Existing customers are encouraged to access their account, reset their password and ensure their information is up to date. This will ensure a faster, more streamlined shopping experience for upcoming product launches.
Please note that during the migration to the new system, the Mint took extra precautions to ensure information was safe and secure. Existing customer credit card information was not transferred unless the customer had an open subscription order. The Mint did this in the interest of privacy and to safeguard customer information. Also note that credit card orders now require the three- or four-digit Card Verification Value (CVV) code found on the back of credit cards. This code is a common requirement serving as additional security for you and the online merchant by proving the buyer actually has the physical credit or debit card while helping to reduce fraudulent transactions.
Get familiar with the new U.S. Mint shopping website:
Below are visual tours to provide an overview of the new features, enhancements, content, and functionality.
So, what do you think of our new redesigned website?
The Mint Web team constantly evaluates customer feedback, industry standards, and emerging technologies to develop new and enhance existing services. Your feedback is crucial to our success. Please share your suggestions on how we can improve our Web communications.
Frequently Asked Questions about our new order management system and redesigned shopping website.