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Experience our New Shopping Site.

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New look. New Features.

United States Mint


The Mint will launch a redesigned shopping website and order management system in fall 2014. The new shopping website will provide improved features and a more intuitive experience for purchasing United States Mint products. We are very excited to share more information as we approach the launch of the new site.

Have You Heard? The U.S. Mint's Online Catalog is Getting a Facelift!

On October 1, 2014, the United States Mint will launch a new, enhanced website and order management system.
The new system will provide a more intuitive shopping experience and an improved transaction process for purchasing U.S. Mint products.

Impact on You, Our Valued Customer

Please note key system and program changes that may impact your shopping experience with the U.S. Mint during this important transition.

  • Online Shopping Website Blackout Dates
    • The U.S. Mint shopping website will be under construction starting at 8 p.m. ET September 27 – noon ET October, 1 2014. During this time, no purchases can be made through our online system or through the Call Center.
    • The Call Center will take calls from customers regarding informational requests and general inquiries, but will not place any orders or have the ability to update account information during the blackout dates.
    • Business will proceed as normal at the retail locations at the United States Mint Philadelphia and Denver gift shops during the blackout dates; however, the headquarters sales counter location in Washington, D.C. will be closed September 29 and 30, 2014
    • Saturday, September 27, 2014 is the last day to place an order before the shopping website and order management system re-launches on October 1, 2014.
  • Shipping Procedures, Returns and Fulfillment Center Changes
    • As part of this transition, our Fulfillment Center operations will relocate from Indiana to Tennessee; subsequently, our current shipping and returns practices have been modified as follows:
      • September 19, 2014 is the last day for customers to place an expedited order online or via the Call Center. All orders placed after this date will ship October 1, 2014.
      • September 19, 2014 is the last day for any returns to be processed at the current Fulfillment Center. Customers should use the return shipping label provided with their order to ensure processing is handled properly. Any returns received directly from customers without the provided return shipping label on or after September 20, 2014 will be returned to sender.
      • September 23, 2014 is the last day that orders will ship until October 1, 2014.
      • The new fulfillment center will begin processing returns on October 1, 2014.
    • Eligible subscription products shipped before September 27, 2014 will receive the discount; eligible subscription products shipped subsequent to the launch of the new website will be charged at regular price.
    • Effective October 1, 2014, the 10% discount applied to the current Subscription Program will no longer be offered.
      • Important note: With the new system, the Subscription Program will be referred to as the Enrollment Program, which can be accessed under the Enrollment section on the new website.

Updating Your Account

In preparation for the launch of our new website, we have begun sending letters to our customers requesting that they review and/or update their online account information. For more information on how to update your account visit
Customer Service page.

Take a Sneak Peek

Preview the future U.S. Mint shopping website, coming Fall 2014:

Visual Tours

As we share improvements we have developed visual tours to provide an overview of the new features, enhancements, content, and functionality.

  • Subscription Service is Now Known as Enrollments
  • More Personalized “My Account” Page
  • Redesigned Checkout Page
  • Feedback

    So, what do you think of our new redesigned website?

    The Mint Web team constantly evaluates customer feedback, industry standards, and emerging technologies to develop new and enhance existing services. Your feedback is crucial to our success. Please share your suggestions on how we can improve our Web communications.

    FAQs

    Frequently Asked Questions about our new order management system and redesigned shopping website.

     

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