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Frequently Asked Questions (FAQs)

  • What are the United States Mint's standard processing and fulfillment procedures?

    FAQ ID: 175, 205

    The United States Mint processes all orders on a first-in, first-served basis. Once an order confirmation number is generated, the order is processed in the sequence it was received. Inventory is immediately reserved and the order fulfillment process begins. This includes products with a backorder status once inventory becomes available. Orders placed before the official on-sale date/time are not valid and will be cancelled.

    • If an order has outstanding issues (such as credit card holds, household order limit violations, or address verification conflicts), the next orders in line can be fulfilled before the one with outstanding issues. While the issues for an order are being worked out, the status of an order may display "hold" during this time. Once the outstanding issues are resolved, the order is re-inserted next in line. Accordingly, such re-inserted orders will not be processed for shipment in the same sequence as their order numbers.
    • Each day, the order management system generates several "ship lists" which contain all of the orders in line that have been cleared for shipment. These orders can be broken into categories to gain efficiencies; however, within the categories, orders will be shipped in sequence.
    • Personnel at the fulfillment center package and prepare for shipping all orders on their designated ship list in the most efficient manner. After an order is completely packaged and prepared for shipment, it is then moved to the shipping team for carrier pick-up. If the product is moved to the carrier pick-up area, an e-mail ship confirmation will be sent to the customer with tracking information.
    • If, by the end of the day, all orders on the daily ship lists did not complete the fulfillment process, which is complete with the e-mail ship confirmation, those orders carry over to the next day. For example, if the daily ship list contained the next 3,000 orders in line, but the fulfillment center only completed to shipment 2,000 orders, the remaining 1,000 orders carry over to the next day.

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Contact Our Customer Service Center:
  • Phone: 1-800-USA-MINT (872-6468)
  • TTY: 1-888-321-MINT (6468)
  • E-mail us using our contact form

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