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Frequently Asked Questions (FAQs)

  • What are the United States Mint's standard processing and fulfillment procedures?

    Back to topFAQ ID: 175, 205

    The United States Mint processes all orders on a first-in, first-served basis. Once an order confirmation number is generated, the order is processed in the sequence it was received. Inventory is immediately reserved and the order fulfillment process begins. This includes products with a backorder status once inventory becomes available. Orders placed before the official on-sale date/time are not valid and will be cancelled.

    • If an order has outstanding issues (such as credit card holds, household order limit violations, or address verification conflicts), the next orders in line can be fulfilled before the one with outstanding issues. While the issues for an order are being worked out, the status of an order may display "hold" during this time. Once the outstanding issues are resolved, the order is re-inserted next in line. Accordingly, such re-inserted orders will not be processed for shipment in the same sequence as their order numbers.
    • Each day, the order management system generates several "ship lists" which contain all of the orders in line that have been cleared for shipment. These orders can be broken into categories to gain efficiencies; however, within the categories, orders will be shipped in sequence.
    • Personnel at the fulfillment center package and prepare for shipping all orders on their designated ship list in the most efficient manner. After an order is completely packaged and prepared for shipment, it is then moved to the shipping team for carrier pick-up. If the product is moved to the carrier pick-up area, an e-mail ship confirmation will be sent to the customer with tracking information.
    • If, by the end of the day, all orders on the daily ship lists did not complete the fulfillment process, which is complete with the e-mail ship confirmation, those orders carry over to the next day. For example, if the daily ship list contained the next 3,000 orders in line, but the fulfillment center only completed to shipment 2,000 orders, the remaining 1,000 orders carry over to the next day.

  • What's the difference between bullion, proof, uncirculated, and circulating coins?

    Back to topFAQ ID: 103, 177, 183, 222

    Bullion Coins: Are precious metal coins intended for investors. They are:

    • Valued by the weight of the precious metal, which fluctuates based on its daily price.
    • Not sold to the general public through the United States Mint. Instead, these coins are sold through dealers located throughout the United States.

    The remaining qualities of coins are sold directly by the United States Mint to collectors and others as gifts and keepsakes. They are:

    Proof Coins: Are the finest quality of coin produced by the United States Mint. The term "proof" refers to the coin's finish. Proof blanks are specially treated, hand-polished, and cleaned to ensure high-quality strikes. The blanks are then fed into presses fitted with specially polished dies and struck at least twice. The coins are then carefully packaged to showcase and preserve their exceptional finish. These coins:

    • Are struck at least twice, which gives the coin a frosted, sculpted foreground for a glamorous shine; defined, intricate design; and mirror-like background.
    • Come with an official Certificate of Authenticity.
    • Are encased in a protective capsule.

    Uncirculated Coins: Are hand-loaded into the coining press and struck on specially burnished blanks, yet have a soft, matt-like finish appearance. These coins:

    • Are made like circulating coins (which are used everyday as money), but with a special process that produces a brilliant finish.
    • Come with an official Certificate of Authenticity.

    Circulating Coins: Are produced for circulations, but those sold directly by the United States Mint are never released to the Federal Reserve Bank. These coins:

    • Are typically offered by the Mint in rolls, bags or boxes, which do not include Certificates of Authenticity.

  • How do you price your products?

    Back to topFAQ ID: 10, 204, 128, 129

    The United States Mint works on a cost-recovery basis. We cannot use any tax dollars to fund our numismatic operations. Our goal is to provide the best quality numismatic products while keeping prices as low as practicable.

    Our prices must be self-sufficient and cover all of the associated costs of our numismatic portfolio, plus enough margin to cushion against volatility. To achieve self-sufficiency, we determine the estimated cost to produce and sell the product. That price is used as our baseline. To calculate margin, we ask ourselves questions like:

    • Are the proposed prices of this product consistent with similar products we offer of this type?
    • Will the customer perceive this as a good value?
    • Are we reaching as many customers as we can should we sell at this price?
    • If we do not sell all of this product, is there enough budgeted for proper disposition (e.g., recovery, melting, recycling)?

    Pricing for precious metal numismatic products (e.g., platinum, 24-k gold, 22-k gold) varies by the average cost of the underlying metal. We use our pricing range table the week prior to sale in order to determine the product's price. If the average weekly price of the precious metal moves up or down into another cost range, the price of the product will also go up or down, respectively, by a fixed amount.

    The United States Mint’s numismatic programs are self-sustaining and operate at no cost to the taxpayer. Any excess funds are returned to the Treasury General Fund to reduce the annual budget deficit of the federal government.

  • Will I be charged sales tax?

    Back to topFAQ ID: 3

    Since the United States Mint's catalog is a federal government operation, purchases made on our site are exempt from state and local government sales tax.

  • What's the difference between a guest and registered account? How do I edit or delete my account?

    Back to topFAQ ID: 12, 13, 15, 16, 17, 27, 50, 51

    Registered users, unlike guest users, are able to customize their shopping experience by pre-populating their address book, setting up their payment information, creating subscription orders, viewing their order history, and tracking the status of their order.

    Under "My Account" you can:

    • Modify your personal settings using the "Edit My Account" feature. This includes your shipping/billing address, payment information, and contact information.
    • Delete your account using the "Delete My Account" feature.

    Deleting your account does not remove you from our print mailing or email lists. Call customer service:

    • United States Customers: 1-800-USA-MINT (872-6468)
    • Speech/Hearing Impaired Customers (TTY): 1-888-321-MINT (6468)
    • International Customers: 001-202-898-MINT (6468)

    For subscriptions, changes should be made under the "My Subscriptions" area. This includes your shipping/billing address, payment information, and contact information.

  • I can't remember my login information. How can I sign-in?

    Back to topFAQ ID: 14, 19, 20, 21, 22, 23

    From the "Sign-In" page you can:

    • Recover your username by clicking on the "Forgot User Name" link. Complete the form with your last name, email address, and postal code/country and the username will be emailed to the one associated with your account.
    • Reset your password by clicking on the "Forgot Password" link. Complete the form with your username, last name, and email address. If you have a challenge question on file, you will also be prompted to answer it. You will receive an email with a temporary password.

    To ensure that you receive order-related emails from the United States Mint, please add the following to your address book:

    • usmint-support@catalog.usmint.gov
    • usmint-orders@catalog.usmint.gov

  • What is a subscription?

    Back to topFAQ ID: 45, 46, 47, 48, 49, 54, 55, 56, 57, 58

    A subscription for United States Mint products is similar to that of a magazine subscription. By signing up for a subscription product, you will receive the next product in the series that is scheduled for release. Please note:

    • You must sign up with a registered account to place subscription orders.
    • Prices may change during the course of your subscription.
    • E-mail notifications are sent to subscribers approximately 14-30 days before the scheduled release of a product.
    • You cannot skip a subscription shipment. If requested, the entire subscription will be cancelled.
    • To cancel a subscription, use the "My Subscriptions" area and select the one you wish to cancel.
    • If you wish to change the quantity of subscriptions ordered, contact customer service by calling:
      • United States Customers: 1-800-USA-MINT (872-6468)
      • Speech/Hearing Impaired Customers (TTY): 1-888-321-MINT (6468)
      • International Customers: 001-202-898-MINT (6468)

    Refer to our "Subscriptions" page to see which products are available by subscription and for more details.

  • What is a surcharge?

    Back to topFAQ ID: 129

    Commemorative coin programs are created by acts of Congress to honor a person, place, or event. Surcharges from the sales of these coins help fund a variety of organizations and projects that benefit the public. Commemorative coins are only available from the United States Mint for a limited time, as specified by public law.

  • What are order and household limits?

    Back to topFAQ ID: 6, 208

    In cases where we have limited-mintage products (e.g., legislatively mandated or Mint established production or mintage limits), the United States Mint may impose order or household limits. Order limits help us ensure that we provide fair purchase opportunities to the broadest audience possible. As we monitor our products, limits may be implemented, adjusted, or removed at our discretion.

    We will retain a limited number of orders above the maximum product limit. This is known as our waitlist. If inventory becomes available due to cancellations, we will fulfill waitlist orders on a first-in, first-served basis. We cannot provide you with information about your position on the waitlist.

  • What forms of payment do you accept?

    Back to topFAQ ID: 2, 68, 70, 71, 72, 73, 75, 76, 80

    Payment in U.S. dollars must accompany all orders.

    • Orders placed online can be paid using credit cards and United States Mint issued E-Gift Certificates.
    • Orders placed via mail or through customer service can be paid using credit cards, checks, or money orders.

    The following credit cards are accepted:

    • VISA
    • MasterCard
    • American Express
    • Discover

    We do not accept payments through debit cards, unless when issued as check cards with a VISA or MasterCard logo.

    Checks and money orders should be made payable to "United States Mint". Mail your order to:

    United States Mint
    PO Box 71191 
    Philadelphia, PA 19176-6191

    Check payments may be converted into an electronic funds transfer (EFT). This means we will copy your check and use the account information on it to electronically debit your account for the amount of the check. The debit from your account will usually occur within 24 hours, and will be shown on your regular account statement. You will not receive your original check back. We will destroy your original check, but we will keep the copy of it. If the EFT cannot be processed for technical reasons, you authorize us to process the copy in place of your original check. If the EFT cannot be completed, we may try to make the transfer up to two times.

  • Where can I learn more about E-gift certificates?

    Back to topFAQ ID: 91, 92, 93, 94, 95, 96, 97, 98, 99

    Please refer to our "E-Gift Certificates" page for complete information and product offerings.

  • What does the United States Mint charge for shipping?

    Back to topFAQ ID: 59, 147

    Please refer to our "Shipping Information & Return Policy" page for complete information regarding shipping charges.

  • What does "hold" mean?

    Back to topFAQ ID: 41

    Hold means we are reviewing your order for processing.

  • When will my credit card be charged?

    Back to topFAQ ID: 7

    Your credit card will be charged as items are shipped from our distribution center. Charges reflect the items in the package as well as shipping and handling. You are only charged shipping and handling once per order for destinations within the United States of America and its territories.

  • Do you accept international orders? Is my order subject to customs fees, duties, or tariffs?

    Back to topFAQ ID: 104, 105, 106, 107, 109, 151

    Yes, we accept international orders; however, we cannot ship to certain countries due to trade restrictions. Any import duties and taxes are the responsibility of the customer, not the United States Mint.

    Please refer to our "Shipping Information & Return Policy" page for complete details on international shipping, including a country list, timeframes, rates, policies, and more.

  • Are gift boxes and wrapping available for all products including international orders?

    Back to topFAQ ID: 87, 89, 90

    Gift boxes are not available for all items due to size and shape; however, these items may be gift wrapped. Coin bags and other large, bulky or heavy products will not be gift boxed or gift wrapped.

    Gift boxes are available for international orders. Theses items are not exempt from being searched by customs officials. The United States Mint cannot guarantee that your gift box will remain intact for international shipments.

  • Where is my order? How can I track the status?

    Back to topFAQ ID: 32, 35, 36, 44, 60, 161

    If your order contains only products that are "in stock," we will process your order within 7 business days. Depending on your choice of shipping options, please allow approximately 1-2 weeks for delivery from the date of processing. If you've ordered products that are in "backordered" status, your order may take longer than our standard processing and shipping time.

    Registered and guest users may use "Track Order" to determine the status of their order and follow its shipment, provided the carrier supports this option. There may be a delay on the shipper's end to display tracking information.

    There are 5 types of order statuses:

    1. Hold: Your order is being reviewed for processing.
    2. Processing: Your order is being processed for shipment.
    3. Expected to ship: The date we expect to ship your backordered product.
    4. Shipped: Your order has been shipped
    5. Cancelled: Your order has been cancelled at your request or at the discretion of the United States Mint.

    Please refer to our "Shipping & Returns" page for shipping timeframes.

  • Can I modify or cancel my order?

    Back to topFAQ ID: 29, 30

    You may not modify an existing order once it has been submitted. Please submit a new order for the additional items.

    You may cancel your order at any time prior to processing by calling customer service:

    • United States Customers: 1-800-USA-MINT (872-6468)
    • Speech/Hearing Impaired Customers (TTY): 1-888-321-MINT (6468)
    • International Customers: 001-202-898-MINT (6468)

  • Can I ship products to an APO/FPO address?

    Back to topFAQ ID: 61

    Yes, products can be shipped to an APO/FPO address. During checkout, when entering your shipping address (or billing if the two are the same), enter APO or FPO in the city field and then select one of the following within the state/province field:

    • Armed Forces Americas
    • Armed Forces Europe
    • Armed Forces Pacific

  • Can I set up multiple shipping addresses in my address book?

    Back to topFAQ ID: 219

    Yes, as a registered user you can have multiple shipping addresses in your address book. Each location must be given a unique name (e.g., home, business, parents). During checkout, select your desired shipping address from the dropdown list.

  • How do I find my order history?

    Back to topFAQ ID: 33

    Log into your account using the "Sign-In" feature. Once logged in, access "My Order History" to view a summary of your purchase history. Select individual orders to view the details.

  • How can I add or remove my name to the United States Mint’s print mailing list?

    Back to topFAQ ID: 102

    There are two ways to be added to our print mailing list:

    1. Place an order to be automatically added.
    2. Contact customer service and request to be added.

    To be removed from our print mailing list, call customer service.

    Contact contact customer service by calling:

    • United States Customers: 1-800-USA-MINT (872-6468)
    • Speech/Hearing Impaired Customers (TTY): 1-888-321-MINT (6468)
    • International Customers: 001-202-898-MINT (6468)

  • What should I do if I do not receive all or part of my order?

    Back to topFAQ ID: 66

    Claims of non-receipt or lost products are reviewed if they are reported within:

    • 15 days of shipment on domestic orders with expedited shipping
    • 30 days of shipment on all other domestic and international orders

    Report all claims to customer service by phoning:

    • United States Customers: 1-800-USA-MINT (872-6468)
    • Speech/Hearing Impaired Customers (TTY): 1-888-321-MINT (6468)
    • International Customers: 001-202-898-MINT (6468)

  • Can I return items or request a refund?

    Back to topFAQ ID: 62, 63, 64, 65, 81, 216

    Please refer to our "Shipping Information & Return Policy" page for complete information regarding returns and refunds.

  • What types of storage options do you offer?

    Back to topFAQ ID: 211

    Please refer to our "Albums and Storage" page for a complete product offering of albums, boxes, cases, and folders.

  • Do all products have a Certificate of Authenticity? What should I do if I lost my certificate?

    Back to topFAQ ID: 181, 202, 235

    Not all United States Mint products come with a Certificate of Authenticity (COA). For example, proof sets contain COAs, but medals typically do not. In some instances, COA language is included in the product packaging.

    To ensure that you have a genuine United States Mint Certificate of Authenticity (rather than a replica), look for these two things on your COA:

    1. A signature of a senior official of the United States Mint.
    2. An image of the official U.S. Treasury seal and/or the United States Mint seal.

    If you have lost your COA, call customer service to see if a replacement is still available.

Still need help?

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Contact Our Customer Service Center:
  • Phone: 1-800-USA-MINT (872-6468)
  • TTY: 1-888-321-MINT (6468)
  • E-mail us using our contact form

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