Account and Registration

Here’s how you can reset your password if you’ve forgotten it:

1. Go to the account login page.

2. Click the “forgot password” link. (It’s below the Sign In button.)

3. On the page that opens:

   1. Enter the email address you used when you created your account.

   2. Select one of the security questions you chose when you set up your account.

   3. Answer the security question in the space provided.

   4. Click Send

4. If you answered the security question correctly, you will see a confirmation message, and we will send directions for resetting your password to your email address.

5. If you see a message that “credentials are incorrect,” you may have answered your security question incorrectly. You may try again, or you may try a different security question that you may have used.

6. When you receive the password reset email, click the “reset password” button. You’ll be taken to a screen where you can enter a new password for your account.

If you haven’t forgotten your password and are logged into your account, you can also change your password:

1. Go to your account settings page.

2. Click Edit Account Settings and enter the following information:

   1. Confirm your email address

   2. Enter a new password

   3. Re-enter the new password

   4. Select one of the security questions you chose when you set up your account.

   5. Answer the security question in the space provided.

   6. Click the checkbox to accept the Terms of Use

   7. Click Apply

   In order to provide our customers with a safe and secure website experience, your password will need to be reset to meet the criteria below:

   • 8 characters in length
   • One upper and one lowercase letter
   • One special character ($ % / ( ) [ ] { } = ? ! . , - _ * | + ~ #)
   • One number

If you have any questions, you may contact us at 1-800-USA-MINT (872-6468).

Text alerts are currently only available to United States customers. For a full list of supported carriers, please review the “Text Messaging Services” section in our Terms of Use.

You can sign up for two types of text messages from the U.S. Mint:

1. Notifications about a particular product

   On any Product Details Page, or from the Product Schedule, click the “Remind Me” button to be notified when a product goes on sale or a product comes off backorder.

   When you click the “Remind Me” button, you can enter your email address to receive email notifications about the product or follow the directions to text the product’s SKU to the Mint and receive future text updates about the product.

   Please note: the “Remind Me” button is only available for products that have not yet gone on sale and for products on backorder.

2. Notifications about all products

   You can also request text message notifications when any new product is released. You can do this in three ways:

   1. Text “JOIN” to 69776.

   2. On the “Sign Up for Our Email List” page – by following the directions to text “JOIN” to the Mint.

   3. If you have an account on the Mint website, you will find the same directions on the Communication Preferences page in your user profile.

   4. Confirmation required: After you request text messages, you will receive a confirmation message at the mobile number you entered. You must reply to this message with “Y” to activate your subscription. If this verification is not made, you will not receive further text messages.

Is there a charge for text messages?

The U.S. Mint provides text messages free of charge. However, you should be aware of any fees your mobile service provider may charge for text messages.

How do I stop receiving messages or receive help with messages?

You can reply to any text message, or send a new message to 69776, with the following commands:

• JOIN: to sign up for all Products & Promotions Updates text messages.
• STOP: to stop receiving text messages.
• HELP: to receive a text message with additional help information. 

Please note:

• The JOIN request needs to be sent from the mobile number from which you wish to receive text messages. You must reply “Y” to confirm your text message opt-in, or no further messages will be sent.
• The STOP request needs to be sent from the mobile number on which you want to stop receiving messages.
• Only the words JOIN, STOP, HELP, and SKU numbers for Remind Me alerts are recognized and processed by the system. Messages containing additional text will not work.

Can I send a text message to the U.S. Mint?

The Mint’s text messaging service does not watch for inbound customer text messages. Only messages containing the keywords JOIN, STOP, HELP, and SKU numbers for Remind Me alerts are processed by the system. If you need to contact the U.S. Mint, please visit the Customer Service page on our website where you will find a number of ways to reach us.

Are there limits on the use of text messages?

Customers 18 years of age may request text messages from the U.S. Mint. Your participation is subject to any fees and limitations from your mobile service provider. For additional information, please see the “Text Messaging Services” section in our Terms of Use.